I remember the first time I bought a vape. It was several years ago and I purchased an ancient-looking vape battery, two coils and a 15 ml bottle of e-juice from one of our current competitors. I was brand new to vaping so I really had no idea what I was purchasing or how to operate the device.

After struggling to get the vape working, I got a few drags off and then—nothing. The battery lit up when I pressed the button, but couldn't get any vapour, though a bit of the e-juice shot into my mouth because I sucked on the tip too forcefully.

With a literal bitter taste in my mouth, I called the company's customer support line to see if they could help me get the vape working. Because they were on the other side of the world, they transferred me around three or four times before one representative finally told me that my coil had malfunctioned and that's why I wasn't able to vape. “But I just got it in the mail today,” I complained. “Oh, yeah, those are sometimes dead when they arrive in the mail,” he responded.

When I asked him to send me a new coil, he refused. “Coils get damaged in the mail. That's not our fault, so we can't give you a new one,” he said. After nearly 30 minutes on the phone, a customer service manager agreed to replace the damaged coil for me. On top of this poor service, I found out later that I had grossly overpaid for the vaping kit I purchased.

Get a Vape Kit and Customer Service

It's with terrible stories like this in mind that Victory Vape strives to offer the highest quality vape kits available in Australia and best customer service possible. We really care what you think about our company. We know about the intricacies of vaping and we'll gladly explain them to you if you contact us. Unlike many of our competitors, we're easily accessible by phone, email and Facebook. Plus, we're open seven days a week to answer your questions.

Furthermore, we carry everything you need to vape. It doesn't matter if you're brand new to vaping or you've been at it for years; we can help. We carry everything from vape kits to the latest, most advanced vaping technology on the market right now. If you're just looking to try a different flavour of e-juice, accessories like coils, or a high-quality vape battery, let us know. We carry a massive variety of options from dozens of different manufacturers.

Quality and value

Finally, you won't purchase anything from us only to feel like you were overcharged. Although we carry quality products, we strive to offer the lowest prices possible. We know that vaping is a lifestyle for many vapers, but that doesn't mean you should have to pay exorbitant prices to purchase your first vape kit. If you've ever received poor customer service from another vape company, or you want to avoid it in the future, let us provide the quality products and service you need at prices you can afford.